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FAQs

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ANY QUESTIONS? WE ARE HERE TO HELP


  • Stock availability

    In most cases we have limited stock of each individual item and unfortunately most of our items are not repeatable. In cases where stock is not available to satisfy an order, we will contact you and all payments will be refunded in full. 

  • Ordering multiple metres (ribbon/lace)

    When multiple metres of an item is ordered these will be sent in a single continuous length where possible.

  • Payment

    Secure payment is provided by Paypal. Please be advised that once an item has been purchased, we will require immediate payment. Items will not be processed or despatched until payment has been received. Items will be posted to the address supplied on the website when placing your order .

  • Confirmation of Orders

    After placing your order we will send a confirmation email to the email address you have supplied. If for any reason you do not receive your confirmation email, please check your “junk” mail folder. Once your order has been dispatched, we will send a further email confirming that your order is on its way with Tracking details.

  • Shipping

    We currently ship within the UK, we will be offering delivery to other countries soon. For more information: please view our shipping policy  


  • My item hasn't arrived. What do I do?

    If you have not received your item after 10 working days please contact us at info@hareeni.com with your order details 

     As we have limited stock and items are not repeatable, we cannot guarantee that we can replace items lost in delivery.  For more information, please click here.

  • Can I return items?

    We want you to be happy with your purchase. If there is a problem that we can rectify please contact us. 

    You may return your item in its original condition within 14 days of receipt of your order for a full refund. Buyer must pay for return delivery. Return delivery charges will not be refunded.

    Goods that have been cut, washed or processed by the purchaser will be deemed to have been accepted by the purchaser. 


    Please follow the RETURNS PROCESS when returning items. 

  • Still not answered your question?

    Please contact us info@hareeni.com

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